Global Leadership Driving Customer Loyalty, Employee Engagement and Profitability

Customer Experience Leader

I lead organizations to higher performance – driving transformational change, revenue acceleration, technology transformation, positive customer experience and EBITDA growth.

Strategy Building

My ability to identify customer needs and design a strategy that builds innovative, profitable and scalable solutions was used on multiple occasions to deliver greater customer loyalty and employee commitment.

International Experience

In my multiple positions in global operating companies, I gained insights into different markets worldwide to use that knowledge to understand specific customer needs and find the perfect solution for their problems.

Service Design

I designed and led Global Customer Experience programs leveraging NPS and a closed loop process improvement at multiple companies. I architected the strategy and led IoT and M2M projects that leveraged technology to transform business processes and operations.

Skills

Leadership

  • Global Strategy Planning & Execution
  • Cross-functional Team Leadership
  • Transformation and Revitalization
  • Change Management

Toolbox

  • Business Vision and Strategy Creation
  • P&L/Revenues/Cost Controls
  • M&A Due Diligence and Integration
  • Customer Experience Management

Technology

  • Services technology selection and implementation support
  • Application fit evaluation
  • DX project review
  • CRM Process Design

Languages/Certifications

  • English – Fluent
  • German – Fluent
  • Six Sigma
    • CMQ/OE
    • CSSGB

Experience

3D Systems Inc., USA

  • SVP of Global Customer Success
  • SVP of Global Customer Services

Flash Global Logistics, USA

  • SVP Global Customer Operations
  • SVP Global Customer Advocacy

Gerber Scientific Inc., USA, Germany

  • VP + GM Services Business Unit
  • Head of Customer Service EMEA

VLSI Technology Inc.

  • various roles in France, Germany, Hong Kong, US

Ready to take your Service Department to the next Level?

Let’s have an exploratory discussion to find success that we can build together.

Contact Us